Customer Experience & Customer Service – Expand Communication in Punggol, Singapore
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Company Expand Communication is offering job opportunities for the position of Customer Experience & Customer Service in the Punggol area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
Expand Communication operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | Expand Communication |
| Position: | Customer Experience & Customer Service |
| Region: | Punggol, Singapore |
| Education: | Confidential |
| Salary: | SGD 3.450 - SGD 6.300 per Month |
| Job Type: | Full-time |
Job Description
As a Customer Experience & Customer Service representative, you will be responsible for ensuring our customers receive exceptional service and have a positive experience with our products or services. Your role will involve handling customer inquiries, resolving complaints, and providing assistance throughout the customer journey.
You will be part of a dynamic team that operates in a fast-paced environment. Excellent communication skills, empathy, and problem-solving abilities are essential for this role. Additionally, you will need to have a good understanding of our products or services to effectively address customer needs and provide appropriate solutions or guidance.
Responsibilities:
- Responding to customer inquiries via phone, email, or chat in a timely and accurate manner.
- Addressing and resolving customer complaints or concerns effectively and empathetically.
- Providing information, guidance, and troubleshooting assistance related to our products or services.
- Identifying opportunities to enhance the customer experience and providing feedback to the relevant teams.
- Collaborating with cross-functional teams to ensure prompt resolution of customer issues.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Singapore |
| City | Punggol |
| Full Address | 2 Kallang Ave, #09-16 Expand Communications Pte. Ltd., Singapore 339407 |
| Google Map | Google Map |
Job Application Information
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