Advisor – Customer Service – Cycle & Carriage in Yishun, Singapore

Welcome to our job portal, where Cycle & Carriage is offering exciting employment opportunities for the position of Advisor - Customer Service in the Yishun area. We are currently seeking Full-time candidates.

We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.

As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Cycle & Carriage, we encourage you to submit your application directly through our website.

Join our growing team and embark on a fulfilling career journey with Cycle & Carriage. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.

Job Information

Job Description

We are currently seeking a highly motivated and customer-oriented individual to join our team as an Advisor – Customer Service. As an Advisor, you will be responsible for providing exceptional support to our valuable customers, helping them resolve their inquiries and issues promptly and professionally.

Your main responsibilities will include:

• Assisting customers via phone, email, and chat, providing accurate and efficient responses to their queries
• Acting as a mediator between the customer and other departments to resolve complex issues and ensure customer satisfaction
• Identifying opportunities to upsell or cross-sell our products and services to enhance customer experience and meet sales targets
• Maintaining a comprehensive knowledge of our products, policies, and processes to provide accurate information to customers
• Documenting and escalating customer feedback and recurring issues to improve overall customer experience

To succeed in this role, you should have excellent communication skills, a strong customer-centric mindset, and the ability to multitask effectively. Previous customer service experience and a problem-solving attitude are also highly desirable.

If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we would love to hear from you.

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

Company address