CCS Agent – DHL in Changi, Singapore
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Welcome to our job portal, where DHL is offering exciting employment opportunities for the position of CCS Agent in the Changi area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with DHL, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with DHL. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | DHL |
| Position: | CCS Agent |
| Region: | Changi, Singapore |
| Education: | Confidential |
| Salary: | SGD 3.300 - SGD 7.100 per Month |
| Job Type: | Full-time |
Job Description
A CCS Agent is responsible for providing exceptional customer service and resolving customer inquiries or issues related to the company’s products or services. They are the first point of contact for customers and play a vital role in ensuring customer satisfaction and loyalty.
Key Responsibilities:
- Handle incoming customer calls and emails professionally and efficiently.
- Assist customers with product inquiries, billing issues, and technical support.
- Provide accurate and timely information to customers while maintaining a friendly and polite demeanor.
- Resolve customer complaints by investigating the cause of the problem and finding appropriate solutions.
- Escalate complex issues to the relevant department or supervisor as required.
Skills and Qualifications:
- Excellent verbal and written communication skills in English.
- Strong problem-solving and decision-making abilities.
- Ability to work well under pressure and handle challenging customer situations.
- Proficient in using customer service software and tools.
- Prior experience in a customer service role is preferred.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Singapore |
| City | Changi |
| Full Address | 65 Airport Blvd., #02-98 Terminal 3 DHL Express Service Point - Changi Airport T3 Departure Hall Cheers Store (DHL Partner), Departure Hall, Singapore 819663 |
| Google Map | Google Map |
Job Application Information
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