Customer Care Officer – CYBERLAND CONSULTANCY PTE. LTD. in Tampines, Singapore

CYBERLAND CONSULTANCY PTE. LTD. is thrilled to announce job openings for the position of Customer Care Officer in the Tampines area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

At CYBERLAND CONSULTANCY PTE. LTD., we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with CYBERLAND CONSULTANCY PTE. LTD..

Job Information

Job Description

Duties and Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Provide accurate and helpful information to help customers with their concerns.
• Identify and escalate complex customer issues to the appropriate team member or manager for resolution.
• Provide general support to customers by addressing their needs and resolving any issues they may have. This includes assisting with product or service inquiries, billing questions, and technical issues.
• Maintain accurate records of customer interactions and update customer information in the company’s database as needed.
• Work with the sales team to provide support during the sales process, such as providing product information or assisting with order processing.

Skills and Qualifications:

• Excellent verbal and written communication skills are essential to effectively communicate with customers and team members.
• The ability to de-escalate tense situations and resolve conflicts is important in providing quality customer service.
• Patience and empathy are important qualities when dealing with customers who may be frustrated or upset.
• A strong customer service mindset is critical in ensuring customer satisfaction.
• Attention to detail and good record-keeping skills are important for maintaining accurate customer records.

Job Type: Full-time

Salary: $2,00.00 – $3,00.00 per month

Schedule:

• Monday to Friday

Work Location: In person

Benefit

• Overtime bonus
• Gaining experience
• Comfortable work environment

Application Requirements

• Physically and mentally healthy
• Minimum age of 17 years
• Disciplined and punctual
• Honest and responsible
• Good personality
• Enthusiasm in working and learning
• For other requirements, please check through the job form.

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